Please see our 'latest news' page for more information regarding GP lists


Please be aware that our nurses are unable to give out travel advice/immunisation advice over the phone. Please book an appointment to see a practice nurse or refer to this website:

Fit for Travel

Welcome to the Bridge Street Surgery Website



Bridge Street Surgery is a 6 GP doctors surgery in Downham Market, Norfolk, serving over 8600 patients. We are also a research and training practice.

Through our website you can order repeat prescriptions online, make and cancel appointments, change your name and address, as well as find out all the up-to-date information about what is happening in the Surgery.


We are now on Facebook check the link above for current Surgery information as well as medical advice and tips.


As the government begins to relax some of the lockdown restrictions, it remains the case that Bridge Street Surgery will continue with our current system of telephone triage for the GP's and our Advanced Nurse Practitioner, they will decide if you need to be seen, either via a video consultation or face to face.

Nursing appointments are still restricted.

We will continue to have a door monitor, who will take your temperature and sanitise your hands.

Anyone entering the Surgery will now be required to wear a mask.

Please do  not come to the Surgery unless you have an appointment or are collecting a prescription, if you need to make an appointment or have any queries please contact the surgery.

Due to the social distancing rules we are only allowed 6 patients in the waiting room, so it is very important that you attend your appointment on time, please do not come early as you may have to wait outside.


Please see the latest news section for further information on Coronavirus.

Improved Access – Hub Appointments

You may have read in the news that GP surgeries across the country are launching a new service to offer additional appointments to patients across evenings and weekends.

Bridge Street Surgery is excited to announce that we are now one of 21 local GP surgeries who are working together to offer additional appointments to our patients.

The additional appointments are now available at our hubs in Kings Lynn or Swaffham

Please see the Appointments page for more details.

Ordering Prescriptions and Booking Appointments Online.

For users of our online services, we are pleased to say that this service has been continued. We are extremely pleased to announce some appointments with your GP can now be booked online. These appointments can be booked up to 24 hours in advance, so please feel free to use this service (you will need to register for the service at the Practice first). You are still able to order prescriptions online. To book an appointment or order a repeat prescription, please click HERE (this will redirect you to another page). Please keep checking this website for updates about our online services as we will be adding new features to your web services page. Thank you for your continued support and patience.

GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on

Bridge Street Surgery would like to advise our Patients that we have no links with Pharmacy 2 U.

 Did Not Attend Appointments

Did not Attend (DNA) appointments are a growing problem within the NHS. 12.6 million GP appointments and 4.3 million nurse’s appointments are missed every year.

In 2018 Bridge Street Surgery has had 1458 missed appointments with 140 in January 2019.

Each missed GP appointment costs the NHS £45

That’s a total loss of £65,610.00 for Bridge Street surgery alone in 2018.

Please if you know you won’t be able to attend an appointment cancel it.

Your cancelled appointment may save someone else’s life.

If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.


Data Sharing

For Information on how your data handled please see the tab "your Information" under the further information tab.

Patient Group.

downhamxmasWe currently have an active Patient Participation Group. If you would be interested in having a say about the range and quality of services we provide, then please sign up for our group via the link to the right of this web page or speak to Reception regarding a form. We are very keen to ensure that the views of our patients are heard when providing Healthcare.

 Surgery website.

We have recently changed the appearance and layout of our surgery website, so hopefully this will make navigation much easier. If you have any feedback regarding the website (appearance/content etc), please let us know.


(Site updated 30/07/2020)
Order your repeat medicationsTake our surveyChange of contact detailsUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website