Total Patient Triage Launch – Monday 6th January 2025

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Quote / Testimonial:
Total Triage is a system where every patient contacting a GP practice provides information about the reason for their contact before any appointment is booked. It has been designed to get as many patients using the online route as possible to submit their requests.

The positives for using the triage system are;

  • Takes pressure off the phones so those who need to use the phone have shorter waiting times
  • Reception staff have more time to help these, generally more vulnerable, patients.
  • Patients may not need a trip to the surgery as your query may be resolved with a phone call.
  • Triage ensures that limited healthcare resources are allocated to patients who need them most urgently.
  • By prioritising patients, triage reduces waiting times for those with urgent medical needs.
  • Patients receive timely care, leading to better outcomes.
  • Triage streamlines the patient flow within the practice and makes the process more organised and efficient.
  • You can request sick notes and test results and the clinician will advise if you need an appointment.

We have been using a patient triage system for some time but will be launching to a total patient triage system on Monday 6th January 2025. 

How does it work

All patients need to submit their request via the online consultation system which is available via the NHS App or our website – www.bridgestreetsurgery.co.uk. If the patient is unable to complete a form online, they can call or come into the Practice, and our Patient Care Coordinators will fill out a form on their behalf.  It is very easy to use in the following 3 steps;

Step 1

Patients, relatives or carers will need to provide information regarding their condition/enquiry. They can do this using our preferred method of filling out an online consultation form.

The team will not be able to book an appointment until an online consultation form has been completed and reviewed by a clinician.

Step 2

The triage form will be reviewed by a clinician who will evaluate your condition/needs. We will then provide a booking timeframe for your appointment or offer information for an appropriate service. If you have submitted your request before 16:00, it will be reviewed the same day.

Step 3

Our Patient Care Coordinators will contact the patient by phone or text message to offer an appointment or provide the information given by the clinicians. If your condition is urgent, we will always call the patient, so please make sure you provide up-to-date contact details.

Non-urgent advice: Please note

The online triage system is for non-urgent matters only.