If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice.
You can do things like:
- Order repeat prescriptions
- See parts of your health record, including information about medicines, vaccinations and test results
- See communications between your GP surgery and other services, such as hospitals
- Book, check or cancel appointments with a GP, nurse or other healthcare professional
- Send us a query or request a sick note
Below are some of the main online services we use in our GP surgery:
NHS App
You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).
You’ll need to provide extra proof of who you are to get full access to your NHS account.
Once you have full access, you can:
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
- view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
- get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning
- view your NHS number – find out what your NHS number is
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Your NHS Login
Your NHS account allows you to access your services through the NHS App or website. It also allows you to access authorised apps such as Airmid and PATCHS.
To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.
You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login
You may find it easier to have an app on your phone to access your account but you don’t have to. If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)
Contact us Online
SystmOnline
SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.
SystmOnline is available as an online service if you prefer to use a computer.
SystmOnline
Non-urgent advice: Having Problems?
You can get
support and find
some Frequently
Asked Questions
about SystmOnline
below.
Proxy Access
Proxy access was developed to allow someone other than the patient to access and manage parts of their GP online services account, usually with the patient’s explicit consent. The proxy user is given their own online access account. The proxy user does not have to be a registered patient at the same practice but must be registered for online services on the GP system and always use their own login credentials.
Who can have access?
You can choose who you want to give access to. This can be your carer, partner, parent/guardian or another family member. You can also give access to more than one person. Giving access to another person is your choice.
How can I set up Proxy Access?
Patients aged 16 or above are assumed to be competent to make an independent and informed decision about whether to ask for someone to have proxy access to their GP Online Services and record, unless there is an indication that they are not.
The patient who wishes to give access and the party who wishes to be granted access must attend the practice physically to complete the ‘Proxy Access’ consent form and must bring in photographic ID (i.e. passports) in order to adhere to information security guidelines.
‘Proxy Access’ consent forms must be completed physically at the practice with a staff member present to ensure no coercion or force.
For patients aged 11-16: The patient who wishes to give access and the party who wishes to be granted access must attend the practice physically to complete the ‘Proxy Access’ consent form. All parties must bring photo ID (i.e. passports) to adhere to information security guidelines. A telephone appointment will be arranged with the registered GP to speak to the patient.
It is important to note that the age at which a young person becomes competent to make autonomous decisions about their healthcare, including who should have access to their GP online services, will vary from person to person. Where a parent, guardian or carer has proxy access to the online services of a young person after their 11th birthday, the child’s competence to make an independent and informed decision about proxy access may change.
The competent young person may decide to:
- Stop their parents’ proxy access to their online services, where the parents still have access after the 11th birthday.
- Allow their parents to have access to their online services, or to allow limited proxy access to specific services, perhaps restricting proxy access to only book appointments or request repeat prescriptions.
- Request access to their online services where nobody currently has access.
- Switch off all online access, including parental proxy access, until such time as the young person chooses to request access.
- The access will automatically revoke on the child’s 16th birthday.
For patients aged under 11, the usual position would be for someone with parental responsibility for the child to control access to GP Online Services. If you are the patient’s parent or legal guardian, please speak with our reception team to request proxy access. It is essential that we establish that you have parental responsibility; you may be asked to present proof.
If access is granted, this will be available to you until they reach 11 years of age. Once they reach this age, if both parties wish for proxy access to be re-instated, the patient and the representative must attend the practice with photo ID to complete a consent form. This is a national standard imposed by NHS England to protect the confidentiality rights of young people.
Register For Online Services
To register for our online services, SystmOnline, you will need to complete this form and then visit the practice, bringing with you two forms of identification. One of these items should include your photograph.
We will then issue you a username and password.
Once you are registered you will be able to use the service to:
- Order your repeat prescriptions
- Make an appointment
- Cancel an appointment
- Change your contact details
- Review your medications and known allergies
Please note, you do not need to register in order to use the online request forms on our website.