Please see our 'latest news' page for more information regarding GP lists


Please be aware that our nurses are unable to give out travel advice/immunisation advice over the phone. Please book an appointment to see a practice nurse or refer to this website:

Fit for Travel

Latest News


Footfall is designed to help patients navigate their way to find help in exactly the way they would if they walked into reception.  The home page of Footfall is clearly laid out to help patients manage their health more easily and request advice from a health professional. All done from the comfort of your home. All you need is an email address!

Coronavirus (Covid-19)

Do NOT leave your home if you have symptoms of Coronavirus infection:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, please DO NOT come to the surgery, or go to the pharmacy or hospital. Stay at home.

If you have symptoms of coronavirus, you need to self-isolate for 10 days.

After 10 days:

  • if you do not have a high temperature, you do not need to self-isolate

  • if you still have a high temperature, keep self-isolating until your temperature returns to normal

You do not need to self-isolate if you just have a cough after 10 days. A cough can last for several weeks after the infection has gone.

If you live with someone who has symptoms, you need to self-isolate for 14 days from the day their symptoms started. This is because it can take 14 days for symptoms to appear.

If more than 1 person at home has symptoms, self-isolate for 14 days from the day the first person started having symptoms.

If you get symptoms, self-isolate for 10 days from when your symptoms start, even if it means you're self-isolating for longer than 14 days.

If you do not get symptoms, you can stop self-isolating after 14 days.

Everyone should now be following advice to stay at home to stop the spread of Coronavirus infection. You should leave your home only for the following:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible

  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household

  • any medical need, or to provide care or to help a vulnerable person

  • travelling to and from work, but only where this absolutely cannot be done from home


You should also:​

  • wash your hands with soap and water - often – do this for at least 20 seconds

  • use hand sanitiser gel if soap and water are not available

  • wash your hands as soon as you get back home

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • avoid touching your face, mouth, nose or eyes


Further information is available on

If you are supporting someone or know of someone who might need to access advice about coronavirus infection and how to keep safe in a language other than English, please see the resources offered by Doctors of the World:

Surgery Hours

We will now be closing for lunch

12.30 - 1.30 pm Monday - Friday

The Surgery will be closing at 5pm, the telephones will remain as usual until 6pm.

Thank you

QEH COVID attending

Recording of telephone calls to and from the surgery

Telephone calls to and from Bridge Street  Surgery, are now recorded for quality control and training purposes.  




Protected learning forums

GP Practices are invited to attend these Forums, this is when all staff both clinical and non-clinical from West Norfolk get together and attend meetings, listen to speakers and get crucial updates.

The impact on the surgery means that on these days surgery will be closed in the afternoon from 1pm onwards. However the telephones are diverted to 111 in case there are emergencies. The next Forums are scheduled as follows:


Cancelled due to Covid-19

Thank you


Information to follow shortly...….

Repeat Prescriptions

You may notice that the quantities of your medication has been changed. We are currently in the process of changing all our patients' repeat prescriptions to a 28 day supply, in accordance with government and CCG guidelines and recommendations. This will also help patients manage their repeat orders and avoid unnecessary wastage.

Please can all patients be aware that we are unable to take repeat prescription requests over the phone, apart from in exceptional circumstances. If you need to order medication from your repeat prescription, please drop into surgery and let our dispensary know. If you have lost your repeat prescription slip, please write down what you need reordering on a piece of paper, and dispensary will treat that as a normal repeat prescription slip. Many thanks for your cooperation.

Pharmacy 2 U

Bridge Street Surgery would like to advise our Patients that we have no links with Pharmacy 2 U.


Private Shingles Vaccine

Anyone requesting the above not eligible as part of the NHS Shingles vaccine campaign the fee to give the vaccine is £140.00



We are now booking appointments for pregnant women to be vaccinated against Whooping Cough. This can be done from 28-38 weeks. Please Click Here for more information!




For users of our online services, we are pleased to announce that this service is continuing. Due to the change of computer system, certain features have been altered slightly, so please check out this link - Click Here - for more detailed information, as well as a guide about the new way to log in.

We are now also able to book appointments online, and this can be accessed via the following link: Click Here. Please note: there are only a certain amount of appointments that can be booked online, so book early to avoid disappointment!


New Mums & Dads - congratulations on the arrival of your new baby.


Please remember to register your baby with your family doctor as soon as possible.




Extended Hours - we are now offering extended hours appointments

We are now offering routine GP appointments on Mondays and Wednesdays.These appointments are designed for patients who find it difficult to attend for non-urgent matters during normal opening hours, and can only be pre-booked in advance during normal surgery hours. For urgent out of hours care,the emergency out of hours service will be operating as before.



Results - we are trying to reduce the number of telephone calls into the practice.

If you wish to speak to a doctor on the telephone, please call at anytime during opening hours, and leave your name and contact number for the doctor to call you back-this will normally be during the doctor's next telephone calls session.

Advanced Booking - please be aware that our GPs and Clinical team can be booked up to 7 weeks in advance

Please be aware that our GPs and Clinical team can be booked up to 7 weeks in advance. We are actively trying to promote this at present to reduce the number of routine appointments being booked on the day, in order to free more time for urgent bookings on the day. We would be most grateful if you could book in advance for routine follow ups, and please remember that internet users can do this online. To sign up for the internet services, please ask at reception.

Disabled Access - Our health centre has suitable access for disabled patients.

All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.

If you require one, there is a wheelchair available, please ask at reception.

There are designated disabled parking spaces in the car park.

Ordering repeat prescriptions online - If you are ordering a prescription early for example going on holiday could you please state the reason why in the appropriate place provided.

Patient Donations - Equipment Fund - We would like to thank you for your continued support.







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