Recording of telephone calls to and from the surgery
Telephone calls to and from Bridge Street Surgery, are now recorded for quality control and training purposes.
Protected learning forums
GP Practices are invited to attend these Forums, this is when all staff both clinical and non-clinical from West Norfolk get together and attend meetings, listen to speakers and get crucial updates.
The impact on the surgery means that on these days surgery will be closed in the afternoon from 1pm onwards. However the telephones are diverted to 111 in case there are emergencies. The next Forums are scheduled as follows:
January 15th 2020
March 12th 2020
May 13th 2020
July 9th 2020
Are now finished if you have missed one, please call into the surgery and book in with the nurse.
You may notice that the quantities of your medication has been changed. We are currently in the process of changing all our patients' repeat prescriptions to a 28 day supply, in accordance with government and CCG guidelines and recommendations. This will also help patients manage their repeat orders and avoid unnecessary wastage.
Please can all patients be aware that we are unable to take repeat prescription requests over the phone, apart from in exceptional circumstances. If you need to order medication from your repeat prescription, please drop into surgery and let our dispensary know. If you have lost your repeat prescription slip, please write down what you need reordering on a piece of paper, and dispensary will treat that as a normal repeat prescription slip. Many thanks for your cooperation.
Pharmacy 2 U
Bridge Street Surgery would like to advise our Patients that we have no links with Pharmacy 2 U.
Private Shingles Vaccine
Anyone requesting the above not eligible as part of the NHS Shingles vaccine campaign the fee to give the vaccine is £140.00
WHOOPING COUGH VACCINATION.
We are now booking appointments for pregnant women to be vaccinated against Whooping Cough. This can be done from 28-38 weeks. Please Click Here for more information!
ORDERING PRESCRIPTIONS/BOOKING APPOINTMENTS ONLINE
For users of our online services, we are pleased to announce that this service is continuing. Due to the change of computer system, certain features have been altered slightly, so please check out this link - Click Here - for more detailed information, as well as a guide about the new way to log in.
We are now also able to book appointments online, and this can be accessed via the following link: Click Here. Please note: there are only a certain amount of appointments that can be booked online, so book early to avoid disappointment!
New Mums & Dads - congratulations on the arrival of your new baby.
Please remember to register your baby with your family doctor as soon as possible.
Extended Hours - we are now offering extended hours appointments
We are now offering routine GP appointments on Mondays and Wednesdays.These appointments are designed for patients who find it difficult to attend for non-urgent matters during normal opening hours, and can only be pre-booked in advance during normal surgery hours. For urgent out of hours care,the emergency out of hours service will be operating as before.
Results - we are trying to reduce the number of telephone calls into the practice.
If you wish to speak to a doctor on the telephone, please call at anytime during opening hours, and leave your name and contact number for the doctor to call you back-this will normally be during the doctor's next telephone calls session.
Advanced Booking - please be aware that our GPs and Clinical team can be booked up to 7 weeks in advance
Please be aware that our GPs and Clinical team can be booked up to 7 weeks in advance. We are actively trying to promote this at present to reduce the number of routine appointments being booked on the day, in order to free more time for urgent bookings on the day. We would be most grateful if you could book in advance for routine follow ups, and please remember that internet users can do this online. To sign up for the internet services, please ask at reception.
Disabled Access - Our health centre has suitable access for disabled patients.
All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.
If you require one, there is a wheelchair available, please ask at reception.
There are designated disabled parking spaces in the car park.
Ordering repeat prescriptions online - If you are ordering a prescription early for example going on holiday could you please state the reason why in the appropriate place provided.
Patient Donations - Equipment Fund - We would like to thank you for your continued support.