Prescriptions


Ordering Repeat Prescriptions

Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.

How to Request a Repeat Prescription

Repeat prescriptions may be ordered in 3 ways:

  • Via the NHS App
  • Online
    You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can now also be done via the Airmid App.
  • In Person
    Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need.

Collecting your Prescription

All prescriptions will be sent to your nominated pharmacy. Please allow 5 working days before collecting your prescription.

Dispensary
We are a dispensing practice, and if you live more than a mile by road from a community pharmacist we can dispense your medicines as well as prescribe them.

For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.

Local Pharmacies

  • Boots
    11-13 Wales Court, PE38 9JZ
  • Willows Pharmacy
    Downham Market Health Centre, PE38 9JE
  • Watlington Health
    Rowan Close, PE33 0TU
  • Welle Limited
    Upwell Health Centre, PE14 9BT
  • Willows Pharmacy
    2 Old Church Road, PE14 7XA

View more local pharmacies

Questions about your Prescription

If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.

You can also contact us at the surgery in two ways.

Medication Reviews

If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.

You can do this in two ways. 

  • Phone us Monday to Friday, from 10am to 6.00pm.
  • Visit the surgery and speak with a receptionist. We are open Monday to Friday 8.30am to 6pm. We have a lunch break from 12.30pm to 1.30pm.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is a NHS service that allows us to send your prescription(s) directly to your chosen pharmacy. This paper-free prescription service means that you do not have to come into the surgery to collect your prescription.

We encourage all patients to register for this free service. To register for it, or for more information on the service, please contact the practice.

Prescription Charges

Find out more about prescription charges on nhs.uk.


About Pharmacists

Pharmacists are experts in medicines who can help you with minor health concerns.

As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Disposing of Old Medicines

If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.

Over-the-counter medicines

Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?

Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.

Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.